Shipping & Handling policy
Master Grow Supply LLC is proud to offer fast shipping at affordable prices. The shipping fee for each order is based on the package weight, package dimensions, delivery destination, and shipping method.
Free freight minimum to US states is $2500, excludes AK, HI, and MT. LTL shipments under $2500 and under 6000 lbs. include $75 charge. Over 6000 lbs includes $150 charge.
Master Grow Supply LLC reserves the right to notify you of any additional shipping charges necessary to deliver your order. We do our best to ensure that shipping is accurately calculated in your shopping cart at the time of purchase, however, at times, it may not be possible to do so accurately (e.g. rural delivery locations, shipments requiring multiple pallets, living on an island, etc.). Should this occur, you’d be notified of any additional charges necessary to deliver your order.
All of our orders are shipped directly from the manufacturer in an effort to reduce costs for you our customer. Shipping directly from the manufacturer will ensure the best shipping times possible.
Immediately after placing an order with mastergrowsupply.com, an order confirmation will be sent to the email address provided.
We try our best to get orders processed on the day it is placed if the order is placed before 7pm EST Monday through Friday. Most in-stock items are shipped within 24-48 business hours of the order being Processed with the exception of Special Order and built-to-order products. Orders placed over the weekend are received and processed as soon as possible on Monday morning.
Each order placed on mastergrowsupply.com goes through our processing department before it can be shipped. If two or more business days have passed since you submitted payment and you have not received an email with tracking information, please log in to your account to track your order(s), and/or send a message to email@example.com.
First, please check that your email address was entered correctly. If it’s correct, please check your spam folder to make sure the order confirmation and tracking information weren’t filtered out of your main inbox by your email settings.
When Can I Expect My Order to Ship?
After your order has processed you will receive tracking information for your order. Delivery typically takes anywhere between 2-7 days.
Special Order and built-to-order systems generally have lead times before shipment. Any applicable lead times will be stated on the product page under price and availability.
Discreet Order Packaging
We understand the importance of privacy for many of our customers. Most orders placed on mastergrowsupply.com are shipped in plain brown boxes without stickers, logos or identifying markings.
We are working close with our vendors to ensure that all freight will be discretely shipped,
Shipping Changes Fees (Address Intercept)
If a request to change the shipping address is made after the package ships, it will be subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third party shipping companies.
If incorrect shipping information is given, it may result in your order being delayed to the desired destination.
Please inspect all shipments carefully for damage or missing items prior to signing for them (if required). The freight carrier often denies claims after the shipment has been signed for. In the unforeseen event your shipment arrives damaged, please report any damages or missing items to the delivery driver, note any issues on the delivery receipt, and contact mastergrowsupply.com immediately.
If you sign your name on the freight bill without noting any damages, you are stating that you have received your shipment/order in acceptable condition. Once signed for, there will be no reimbursement of freight charges, order costs or any other charges incurred by you from mastergrowsupply.com.
In the unlikely event we are unable to ship your order completely, we reserve the right to ship the stock we have and back-order the items we’re unable to ship. You will not be charged additional shipping charges for the back-ordered item(s).
If an item you ordered is out of stock, we will attempt to contact you. We will let you know when the item is expected to be available again and will give you the option of waiting for the item to ship or having the order removed from your order for a refund.
Back-ordered items are charged in full at the point-of-sale, just like in-stock items. This reserves the item with the manufacturer, or, in some cases, to reserve an item that’s made to order.
To cancel a back-ordered item, contact customer service at firstname.lastname@example.org and we can further assist you.
Due to the valuable contents of shipments, mastergrowsupply.com may require a signature upon delivery. Such guidelines will not be overruled upon the customer's request. Please understand that this is a security measure taken by our company to guarantee excellent service and to ensure the safe delivery of each package to the correct recipient. Many of our third-party shipping carriers require signatures upon delivery to protect against fraud and theft. Customers may request a signature upon delivery by emailing email@example.com
Your Order Shows Delivered But You Don’t Have It
If your tracking number shows delivered on the shipping company’s website but you don’t have it, please do the following:
- Check the area around your home for the package and ask anyone it may have been left with.
- If the package is not found please contact us at firstname.lastname@example.org as soon as possible.
Occasionally there may be a mix-up in the warehouse and you may have received an incorrect tracking number. If the tracking number is correct, we will contact the shipper to report a missing package.
Master Grow Supply LLC can not be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location!
There are rare and unforeseen events out of our control that may effect shipping times. Severe weather conditions, catastrophic events, or failures by our delivery partners can cause unexpected delays.
mastergrowsupply.com ships anywhere within the contiguous 48 states, as well as to Alaska and Hawaii. We are currently unable to ship outside of the United States. Please consider using a freight forwarder if your desired delivery destination is outside of the United States.
Most carriers will not ship to PO Boxes. If you enter a PO Box for your shipping address, we may have to contact you for an alternate delivery address.